Return Policy

At AURA & CO, you can request a return within 14 days of receiving your order.

How to request a return

Use the return request form below. Enter the order number and the email address used at checkout. You can request a return for the full order or specific products. For individual items, list the product names and quantities in the additional details field. You can also contact our Help Center.

Return condition

Please keep items unused, unopened, and in their original packaging, with accessories included. Opened beauty, personal-care, and hygiene products may be excluded unless faulty or incorrect. Contact us before sending anything back so we can confirm eligibility and provide the correct return instructions and address.

Damaged or incorrect items

If an item arrives damaged, faulty, or incorrect, contact us with your order number, the product details, and a description of the issue. We will explain the next steps.

Review and refunds

Submitting a request does not automatically cancel the order or issue a refund. We review each request and reply by email. Approved refunds are made to the original payment method after the return is received and checked. Processing time depends on your payment provider. Return delivery costs and any applicable original delivery refund will be confirmed when your request is reviewed.

This policy does not limit any rights you have under applicable consumer law. For help, call 1507-514-5024 or visit our Contact page.